Integrations are an essential tool for any business or community owner looking to streamline their operations. You want all your apps and systems to communicate in real-time, automating data transfer and notifications that keep you and your community informed. 

By understanding how webhooks work, you can significantly improve automation and information flow between your community and your external systems.

Returning.AI has two types of webhooks: Incoming and Outgoing. 

• Incoming Webhooks allow you to receive data from your external systems, making it easy to sync information across platforms. 
• Outgoing Webhooks are designed to send data from your community to external systems when a trigger is activated. The following is a list of Returning.AI’s community triggers.
  • • New messages posted to any channel
    • New user mention (Triggers when a specific user is mentioned)
    • New Message from a specific user (Triggers when a specific user sends a message in a particular channel)
    • Reactions (Triggers when any user reacts to a message)
    • Trigger Word (Detects specific words within a message that triggers the webhook)
    • User Visits Server
    • User Joins Server
    • User Leaves Server
    • User is Awarded a Badge
    • User Makes a Request to Join Channel
    • User Achieves New Level
    • Misconduct is Issued to a User

By integrating webhooks into your community platform, you can automate notifications, track user interactions, and respond swiftly to key events that matter to your business. This means less manual effort, more time to focus on strategy, and the ability to keep your community engaged and informed at all times.

In this course, we’ll walk you through some of the practical uses of both outgoing and incoming webhooks to help you better manage and monitor your community.