Upgrade Your Client Portal

Gamified Loyalty Program for
CFD Brokerages

Missions, tiers, and rewards embedded in your existing client portal. About one day of your IT team's time. Live in three weeks.

Flat rate, unlimited traders99.99% uptime SLAISO/IEC 27001:2022 certifiedGDPR compliant
Your BrokerageClient portal7,035
ATGold5level340
3 of 5 deposits to Diamond
OnboardingWeek one
Register for an account100
Upload KYC Documents300
KYC Approved1,000
Trusted by leading CFD brokerages
AxiVantageEasyMarketsGTCIC FundedIronFXMarketMatesOANDAInfinoxM4 MarketsVault Markets
AxiVantageEasyMarketsGTCIC FundedIronFXMarketMatesOANDAInfinoxM4 MarketsVault Markets
1M+Trader journeys poweredAcross brokers and prop firms worldwide
+1,220%Lot volume growthOne broker's monthly lots, 4,892 to 64,574 in 90 days
82%VIP retention12-month data from a live broker deployment
/ The Problem

Where brokers lose traders.

Every stage of the trader journey has a drop-off. Most brokers have no system to fix it.

01Sign-up → Deposit

Signed Up, Never Deposited

Traders register, hit KYC, and vanish. Without immediate momentum after sign-up, they deposit at the next broker.

Drop-off curve · days since sign-up
02Deposit → Active

One Deposit and Done

The first deposit isn't the win - it's the starting line. Without a reason to come back, traders make one trade and disappear.

Drop-off curve · days since sign-up
03Active → Loyal

The Silent Churn

Active traders don't announce they're leaving. Volume drops, logins fade, and by the time you notice, they've been gone for weeks.

Drop-off curve · days since sign-up
/ Trader Lifecycle

One journey from sign-up to multi-market trader.

Create a milestone journey that keeps your traders engaged at every stage.

StartEnd
STAGE 1

Onboarding

New traders see a clear path the moment they sign up: complete verification, fund your account, unlock your first reward. No confusion, no friction, no drop-off.

  • Verify your identity
  • Fund your account
  • Claim first reward
500 coins
STAGE 2

Trade Ready

Most traders churn because they lose early. Education missions change that. Teaching entries, exits, and risk before their first real trade.

  • Complete basics course
  • Learn risk management
  • Pass readiness quiz
750 coins
STAGE 3

First Moves

This stage gets traders placing real orders: a buy, a sell, and a pending order. Hands-on experience builds the confidence to keep trading.

  • Place a buy order
  • Place a sell order
  • Set a pending order
1,000 coins
STAGE 4

First Profit

Early losses cause early churn. This stage first encourages traders to understand pips, then close their first profitable trade. The goal is to build confident traders that keep trading.

  • Understand pip value
  • Close a profitable trade
  • Win 3 consecutive trades
1,500 coins
STAGE 5

Multi-Market

Traders who explore multiple markets trade more and churn less. Missions guide them across Forex, Crypto, Commodities, and Indices, turning single-market traders into full-portfolio participants.

  • Trade Forex & Crypto
  • Trade Commodities
  • Trade an Index
2,500 coins
Core Features

Turn first-time traders into lifetime clients.

Core platform capabilities designed for CFD brokerage retention.

Milestones

Creating Milestones and Quests

Give traders a clear, rewarded path from day one with milestone journeys built on your CRM data.

01Behavior-Driven MilestonesDesign customizable milestones that create habit-forming behaviors.
02Customizable ConditionsRule-Based Conditions can be created using any data field from your CRM.
03Multi-stageProgressive milestones push traders through their portal journeys.
04Countdown BonusesReward traders who finish a mission faster. Multipliers you configure, per mission.
MilestonesLive
Trading streak · Behavior-driven
7-Day Trading Streak
3 Stages

Reward traders who log in and trade consistently for 7 days.

Stage 1
Stage 2
Stage 3
Conditions
WhereLogin Daysis more than7
AndTrades Placedis at least12
OrDeposit Amountis at least$250
Add Condition
Stage rewards500 coins+300 XP
Stage 3 selected
Live Deployment Data

A real broker ran the program for 12 months. These are the results, anonymized.

$9.83MNet deposit growth
82%VIP retention
79%Net-positive tier progression
Onboarding

Turn sign-ups into active traders.

The biggest drop-off in your funnel is sign-up to first trade. Missions and time-based incentives fix each step.

Identity verificationOnboarding mission · Stage 1 of 321:34:15Mission live · updates in real time

KYC abandonment is the first leak in your funnel. Turn compliance into a rewarded mission - traders earn their first coins the moment they verify. Add countdown bonuses to reward traders who complete verification faster.

Upload Government IDCompleted
Proof of AddressCompleted
Selfie VerificationIn progress
Verify your identity
Position the front of your ID
Front of IDBack of IDSelfieContinue
Countdown bonus - reward traders who finish faster2× BONUS · 21:34:15
RewardsCoins500 coinsXP+200 XP+1,000 with 2× bonus
/ Compliance

Configured to fit your license.

Every mechanic is a per-entity switch. Run the full program on your offshore entity and a compliant configuration on your regulated one, from the same admin.

One platform. Different programs per brand, entity, and license.

Per-entity switches

Volume-based rewards off for regulated entities, on where your license permits. Where a license limits what you can reward for trading, the same mechanics pay out on deposits and daily activity.

Offshore
Stricter license
Deposit missions

Traders earn for hitting funding milestones.

OffshoreOn
StricterOn
Trading volume

Lots traded become coins.

OffshoreVolume-based rewards
StricterStructured as rebatesreconfigured
Education journeys

Courses and quizzes that pay out like any other mission.

OffshoreOn
StricterOn
Gated analysis

Market research traders unlock by hitting a threshold.

OffshoreTrade more to unlock
StricterDeposit more to unlockreconfigured
Spin the wheel

A spin traders earn each day.

OffshoreDaily login and daily trade
StricterDaily login onlyreconfigured
Raffles

Draws traders buy into with coins they have earned.

OffshoreOn
StricterOff
Leaderboards

Who is on top over a week or a month.

OffshoreOn
StricterOff
Offshore Stricter

This configuration approach has been reviewed and approved by the compliance team of a regulated, sovereign-backed UAE broker.

The program pays for itself.

Loyalty coins are a controlled rebate. You set the earn rate per lot, tiers gate what traders can access, and redemptions steer value toward trading credits that flow straight back into the platform.

Confidence
One quarter of returning revenue$4.1Ma quarter · $16.3M a year

Pays for itself in under a day

PAID FOR · UNDER A DAY
Day 0Day 30Day 60Day 90

Program cost is 0.59% of the quarter, cleared on day 0.53 of 90.

Leaving the book as it is costs $4,082,526 every quarter.

How value is steered
1EarnCoins per lot, instrument-weighted
2ClimbTiers on rolling 90-day volume
3RedeemTrading credits, non-withdrawable

Illustrative model based on IG Group, Plus500, and CMC Markets annual reports. Year-1 revenue only.

ARPU per client
+30%$120 → $156
$360 → $468 per quarter
Client LTV
+61%$2,667 → $4,288
LTV:CAC 10.2:1
Quarterly engagement uplift
Where the lift comes fromRanked by lift · baseline to modelled
Daily active clients15.0% → 20.3%+35.2%
Trading volume1.14M → 1.48M lots+29.9%$3.2M/q
Net deposits$16.5M → $20.1M+22.0%$326,876/q
Referral rate2.0% → 2.4%+20.0%$43,200/q
Activation rate30.0% → 35.9%+19.5%$94,796/q
Client retention95.5% → 96.4%+19.1%$93,031/q
baseline+15%+30%+45%
Top drivers
+10%Trading streaks
+8%VIP tier system
+7%Loyalty points and store
Feature Suite

A complete gamification toolkit.

A complete gamification suite to help drive retention and engagement from day one

Spin the Wheel

A daily spin mechanic that turns retention into a habit. Configurable prize segments, multipliers, and tier-based wheels keep traders coming back for their next reveal.

Daily spin
1/3 MISSIONS
33%
Trade 3 lots
Login today
Complete 1 quest
TOP PRIZE+500· 1 SPIN/DAY
Drives daily logins

Streaks & Daily Rewards

Rewards tied to specific trader behaviors and journeys. Build daily login habits with streak bonuses and time-sensitive challenges that keep engagement high.

6-day streak
DAY 6 · BONUS ACTIVE
1.5×
MTWTFSS
7D+50
14D+150
30D+500
Trade tomorrow to extend the chain · +50 coin bonus active
Boosts daily active users

White-Label Widget

Fully branded gamification overlay for your trading platform. Drop in a single code snippet and your traders get missions, leaderboards, and rewards, all styled to match your brand.

broker.com/dashboard
Widget preview
GOLD TIER · LVL 7
Gold · Level 72,450
Deposit $500+250
Complete 5 trades · 3/5+100
EMBED · 12KB
Zero development required

Trading Competitions

Leaderboards to drive social competition and volume. Time-limited contests that spike trading activity and bring dormant traders back to the platform.

Live rankingsENDS IN02:14LIVE
1Alex T.Gold2,450
2Sarah M.Silver2,120
3James K.Bronze1,890
Drives deposit surges during key periods

Levels & Tiers

Configurable tiers, levels, and progression systems. Give your VIP traders exclusive perks that make them feel valued and keep others striving to climb.

Tier progressGOLD TIER · 3/5 TO DIAMONDLEVEL 7
BRONZESILVERGOLDPLATINUMDIAMOND
700/1000 XP
25% FEE REBATEPRIORITY SUPPORTEXCLUSIVE CONTESTS
82% VIP retention in a 12-month deployment

Branded Currency

Use our ready-made coin system or create your own custom currency. Let traders earn, save, and spend in a loyalty economy that feels native to your brand.

Coin wallet
BROKERCOIN · BRANDED
↑ +1,250 7D
24,580
LAST · QUEST REWARD+150
Loyalty that feels native

Badges & Achievements

Unlimited mission customization with milestone triggers. Design habit-forming reward loops that keep traders coming back and progressing through your platform.

Milestone triggers12 ACTIVE · 3 IN PROGRESS
Streak MasterWHEN STREAK ≥ 7 DAYS+250
Volume KingWHEN VOLUME ≥ $10K+500
Elite TraderWHEN TIER ≥ GOLD+1000
Increases platform stickiness
Developers

About one day of your IT team's time.

You push one registration webhook. We call one lookup endpoint. MetaTrader provides the trading data, read-only. Returning.AI does all calculations, logic, rewards, and UI.

YOU PUSH
One registration webhook

A POST with five fields when a trader registers or opens an MT account. Use whatever field names match your database, we adapt on our side.

WE CALL
One lookup endpoint

A single query against data already sitting in your CRM or SQL database. No new calculations, no transformations, no BI logic.

WE CONNECT
Read-only trading data

Volume, lots, instruments, and timestamps from MetaTrader. SQS, SQL, or batch CSV all work.

TOTAL IT EFFORT: ~1 DAYWE HANDLE EVERYTHING ELSE.
terminal
$ npm install @returningai/sdk

# or with yarn
$ yarn add @returningai/sdk
Quick start example
import { ReturningAI } from '@returningai/sdk'

const rai = new ReturningAI({
  apiKey: process.env.RAI_API_KEY,
  platform: 'mt5'
})

// Track a trader milestone
await rai.milestones.complete({
  traderId: 'usr_123',
  milestone: 'first_deposit',
  metadata: { amount: 500, currency: 'USD' }
})
View Full Documentation
Supported Languages & Frameworks

First-class SDKs for the tools your team already uses.

React
JavaScript
TypeScript
Angular
Vue
Node.js
Python
.NET
Java

Plus REST API support for any language or platform

Connects with your ecosystem
MetaTrader 4MetaTrader 5SalesforceHubSpotSegmentSnowflakeSQLZapierDynamic WorksFXBO
API-First Architecture

Embed loyalty into any client portal via REST API

99.99% Uptime SLA

Enterprise-grade reliability

Real-time Events

Webhooks & WebSocket support

No-Fuss Implementation

One snippet in your existing portal. No second login for traders.

We Handle the Technical Lift

Our team manages integration end-to-end

Dedicated Support

Success manager from day one

/ The Other Side of the Funnel

Loyalty programs win new traders.

Spreads and leverage look the same at the next broker. A loyalty program is the difference on the comparison table, the reason a referral converts, and something your IBs can sell that the competition cannot.

01

Differentiation

Traders compare five brokers before a first deposit. The portal that looks alive wins it.

BBroker A
broker-a.com/cabinet
Live 4471902 · StandardUSD
$2,514.20Equity
Balance
2,480.00
Equity
2,514.20
Margin
312.00
Free margin
2,202.20
EURUSD1.08412+0.04%
XAUUSD2,318.40-0.12%
US3038,942.0+0.21%
BBroker B
broker-b.com/cabinet
ECN 8830254 · RawEUR
Balance
1,820.00
Equity
1,845.60
Open P/L
25.60
Margin level
742%
€1,845.60Equity
GBPJPY193.847-0.08%
USOIL78.62+0.33%
BTCUSD61,204-0.47%
YYour brokerage
your-brokerage.com/portal
Ava Ramirez
Gold member
2,330
8,120XP
Gold to Platinum2 lots to go
Spin the wheel
Spin
Quests
Trade 3 days running1502/3
Try two new pairs801/2
Refer a friend5000/1
Read the daily analysis401/1
Leaderboard
2James K.
3Ava R.
4Chris L.
Store
Submariner
48,000
Headphones
3,200
Closed EURUSD 0.50 lot+120

Same spread, same leverage, same platform underneath.

02

A program for every journey

Turn any stage of the trader journey into a gamified program: registration, trading, education, or referrals. Each is a ladder of steps and rewards that keeps traders climbing.

Register an account100
Complete personal identification200
Fund your first trading account500
Place your first trade1,000
Unlock your rewards boost2,500
Program progress
1/5complete
Next step
Complete personal identification
Paid so far100
Whole program4,300

Each program is yours to define: the steps, the order, and what every step pays.

03

A reason to sign up

Competitions, raffles, leaderboards, daily games, and a rewards store give your marketing team a way to engage traders beyond spreads.

One month at each brokerDay 01 / 28
Broker A
No programme running
MTWTFSS
Month starts
0reasons to come back
Your brokerage
March championship
MTWTFSS
Month starts
0reasons to come back
Market outlook emailWebinarDeposit promo
Daily spinRaffle drawLeaderboard resetsNew in the storeChampionship, all month

One of them ran four campaigns this month. The other gave a trader something to do every day.

Testimonials

Trusted by leading brokerages.

See how leading CFD brokerages drive retention with Returning.AI, in their own words.

Vantage Markets

“In just a few months of operation, Returning.AI's Loyalty Program has already been utilized by thousands of clients to access the latest trading signals and discover the most advanced technical trading strategies. Returning.AI's Loyalty Program has significantly enhanced the trading experience for our clients at Vantage.”

Barry ZengBarry ZengHead of Retail Clients for ROW · Vantage Markets
IronFX

“The IronFX VIP Trading Room is one of the most popular tools of IronFX and has seen a steady growth in its number of users month by month. It's a community for traders to interact with each other too and helps to elevate the trading experience for our clients.”

Kyriakos GeorgisKyriakos GeorgisGroup Head of Education & Research · IronFX
Axi

“The Axi Select Loyalty Program functions smoothly and we have seen clients and interactions amongst clients and analysts growing rapidly. I am also very proud of the analysis that is being provided in the trading room. I look forward to seeing the room continue to grow and for our offerings to expand.”

Greg RubinGreg RubinHead of Axi Select · Axi
Blueberry Markets

“Within 1 month of going live, we were able to acquire just under 1,000 Clients into our VIP Trading Room community. Additionally, we were able to go live with a brand new Mobile App within 2 weeks with the support of The Returning.AI Team.”

Richard LeeRichard LeeHead of Owned & Earned · Blueberry Markets
Axi

“What sets them apart is their proactive and hands-on approach. They consistently offer the best possible solutions and execute tasks in the quickest possible time. I highly recommend Desmond and The Returning.AI Team to anyone seeking a reliable and results-oriented partner.”

Evgeniya IsakovaEvgeniya IsakovaHead of Content & Partners · Axi
Upgrade Your Client Portal

Upgrade your client portal.
Go live in 3 weeks.

Flat monthly rate. Unlimited traders. No per-user pricing. GDPR compliant. ISO 27001 certified.

Book a DemoSample Portal

Trusted by Axi, Vantage, OANDA, Infinox, IronFX, easyMarkets, GTCFX, M4 Markets, MarketMates, IC Funded, Atmos Funded, and more.

Included with every deployment
  • GDPR compliant
  • White-label widget
  • 9 SDKs included
  • Dedicated success manager
  • 99.99% uptime SLA