With webhooks, you can automatically push important updates and notifications from your community to your internal communication channels. (e.g., Slack, Discord)

Whether it’s flagging inappropriate content, notifying about VIP member interactions, or alerting the team to a user’s misconduct, these real-time alerts help you stay on top of what’s happening in your community. This setup ensures that your team stays informed about key events and any issues that require immediate attention, even if they’re not actively viewing the community dashboard. 

In practice, here is how you might use such alerts

• Single out important VIP users or channels (e.g., #Feedback) in which sentiments toward your business are the most prominent, and make sure each message sent is immediately pushed toward your team’s internal communication channels. 
• Push out an alert every time a relevant role, such as Customer Support or Administrator, is mentioned so that your team can respond to clients in a timely fashion.
• Used together with content moderation, send information regarding alerts, words, and actions taken against misconduct to keep your whole team updated on potential troublemakers within your community.

Webhooks allow you to bridge the gap between your community and your internal workflows, ensuring your team remains proactive and informed.